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Frequently Asked Questions
Below are some of are common questions about store
Do you offer free shipping?
Yes! We offer FREE Economy shipping on all orders within the USA.
How long will it take to receive my order?
Orders shipped via our standard Economy shipping typically arrive within 5 to 10 business days.
What is your return policy?
We offer a 30-day return policy. To be eligible, your item must be in the same condition that you received it—unused, new, and in its original packaging. Please note that sale items and gift cards are non-returnable.
How do I start a return?
To initiate a return, please send an email to mkb.support@customerconveniencellc.com. Do not send items back without requesting a return first, as they will not be accepted.
Do I have to pay for return shipping?
Yes. Because we cover the outbound shipping to you, return shipping fees are the responsibility of the customer. We recommend using a trackable shipping service.
What if my item arrives damaged or defective?
Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right through an exchange or refund.
How can I contact customer service?
You can reach our dedicated support team anytime at mkb.support@customerconveniencellc.com, or use the live chat feature located in the corner of your screen.